LiveAgent offers above 179 features and functions and more features are added on regular basis. Live Chat , Help Desk , Customer Portal , Facebook connectivity, Twitter connectivity, Knowledge base forum etc.. are top features that Liveagent provides. Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.In case your support is not online, your customers can leave you an offline message, which will be later answered by email.
Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests. Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets. Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. You can keep full history of conversations with your customers and you have full overview of interactions on one page. Other Plugin features includes integration of live chat with WordPress , instant addition of chat button on WordPress pages , Multilingual support etc. Click -> Help desk to know more.